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1. Introduction
Welcome to The Hand Made ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This privacy policy explains how we collect, use, share, and protect your personal information when you visit our website, use our services, or interact with us.
2. Information We Collect
We may collect the following types of information:
- Personal Identification Information: Name, email address, phone number, shipping address, and billing information when you create an account, place an order, or contact us.
- Measurement Data: Custom body measurements you provide for tailoring purposes (e.g., collar, chest, waist).
- Technical Data: IP address, browser type, operating system, and information about your visit, such as pages viewed and links clicked. This data is collected through cookies and similar technologies.
- Transaction Data: Details about payments and orders you have made.
3. How We Use Your Information
Your information is used for the following purposes:
- To process and fulfill your orders, including custom-made garments.
- To manage your account and provide customer support.
- To communicate with you regarding your orders, our services, and promotional offers.
- To improve our website, products, and services.
- To comply with legal obligations and prevent fraud.
4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted partners who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. This includes:
- Payment gateways to process payments.
- Shipping carriers to deliver your orders.
- IT service providers who manage our website and data infrastructure.
We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
5. Data Security
We implement a variety of security measures to maintain the safety of your personal information. Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. All sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
6. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate personal data.
- Request deletion of your personal data, subject to legal and contractual restrictions.
- Object to the processing of your personal data for marketing purposes.
7. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes.
8. Contact Us
If you have any questions regarding this privacy policy, you may contact us using the information on our Contact page.
