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Our Commitment to Craftsmanship
At The Hand Made, every garment is a work of art, crafted with passion and precision. We stand by the quality and fit of our products. Our policies are designed to be fair and to ensure you are completely satisfied with your handcrafted clothing. As our items are made-to-order, we do not offer monetary refunds, but we are fully committed to making things right through exchanges and alterations.
1. Sizing and Fit Issues
We understand that getting the perfect fit is crucial, especially with custom measurements.
A. If the Shirt Does Not Match the Size You Provided:
If you provided your measurements (e.g., Small, Medium, Large, or custom dimensions) and the shirt you receive does not correspond to those measurements, we will create a new shirt for you completely free of charge.
- Our Promise: We will craft a new, correctly sized shirt for you.
- Shirt Cost: The new shirt is **100% free**.
- Your Responsibility: You will only need to cover the shipping cost for the replacement garment.
- Process: Please contact our customer support with your order number and details of the sizing discrepancy. We may ask for photos to verify the measurements.
B. If the Shirt Matches the Size You Provided:
If the shirt accurately matches the size you selected or the custom measurements you entered, but you are still not satisfied with the fit, we are here to help.
- The Hand Made Guarantee: We believe in our craftsmanship and want you to love your garment. We will work with you to find a solution.
- Resolution: This may include offering a one-time alteration or providing guidance on how to adjust the garment. In certain cases, we may offer an exchange, subject to our discretion.
- Process: Contact us to discuss the issue, and our team will guide you through the next steps.
2. Lifetime Repairs
We build our clothes to last, and we believe in their longevity. The Hand Made is proud to offer **free lifetime repairs** on all our garments. Whether it's a loose button, a frayed seam, or minor wear and tear, our artisans will repair your item to restore it to its best condition. The customer is responsible for shipping the item to us.
3. General Conditions for Exchanges
- To be eligible for an exchange, your item must be unused and in the same condition that you received it.
- Exchanges are processed once we have received and inspected the original item.
- Please contact us within 14 days of receiving your order to initiate an exchange process.
4. Contact Us
Your satisfaction is our highest priority. If you have any questions or concerns about your garment, please reach out to us through our Contact page.
